Refund & Cancellation Policy

1. Subscription Cancellation

Monthly and yearly subscriptions renew automatically until cancelled.

• Cancel in-app: Profile → Subscription → Cancel (or equivalent control).
• Or email supportcosmiclens@gmail.com from your registered email with your account mobile/email.

After cancellation, premium access continues until the end of the current paid period. No further renewals will be charged. Cancelling does not automatically refund the current period unless a refund exception below applies.

2. One-Time Purchases (No Auto-Renewal)

The following are charged once only — they do not renew:

• Face Reading PRO (₹299), Numerology / Life Mastery reports, Couple reports
• AstroVastu room credits (₹99 / ₹249 / ₹399) and floor-plan unlocks (₹799–₹4,999)
• Other one-time unlocks shown at checkout

Once the digital report is generated, downloaded, or marked as delivered in your account, the purchase is considered fulfilled. Refunds for change of mind are generally not provided for fulfilled digital goods, consistent with applicable consumer and RBI guidelines for digital products.

3. When We Grant Refunds

We will approve a full or partial refund (to the original payment method via Cashfree) when:

• Duplicate charge — you were billed twice for the same order (we refund the duplicate).
• Payment succeeded but the product was not activated and we cannot fix it within 72 hours.
• Technical failure — you could not access a paid report despite successful payment, and our support confirms the failure on our side.
• Unauthorized transaction — reported promptly with evidence; account may be secured pending review.
• First-time subscription refund — within 7 days of first paid subscription charge, if you used fewer than 5 premium features and contact us in good faith (one-time courtesy per user, at our discretion).

4. When Refunds Are Not Granted

• You changed your mind after a report was successfully generated or downloaded.
• You disagree with astrological interpretation or prediction outcome (see Disclaimer).
• Incorrect birth data entered by you (reports are based on data you provide).
• You forgot to cancel before subscription renewal — we will cancel future renewals but typically do not refund the current period.
• Request made more than 30 days after payment (except where law requires otherwise).
• Abuse of refund policy, repeated false claims, or chargeback fraud.

5. How to Request a Refund

Email supportcosmiclens@gmail.com with:

• Registered email or mobile number
• Cashfree order ID / payment reference (from payment confirmation or Profile → payment history)
• Product name (e.g. Face Reading PRO, Pro monthly, AstroVastu floor plan)
• Brief reason and screenshots if applicable

We acknowledge requests within 3 business days. Approved refunds are initiated to your original payment method within 5–10 business days (bank/UPI processing times may vary).

6. Failed & Pending Payments

If payment fails, you are not charged. If your bank shows a pending debit, it usually auto-reverses within 5–7 business days per RBI rules. Contact your bank if it persists beyond 10 business days; we can share transaction references to assist.

7. Chargebacks

8. Contact

• Email: supportcosmiclens@gmail.com
• Subject: Refund Request — [Order ID]
• Website: https://cosmiclens.app